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Advice and Support

Our Advice & Support Centre (ASC) provides free, independent and confidential advice and guidance to students on academic issues, University policies and processes, wellbeing and personal matters. We work with University and local services to provide you with a range of accessible resources, and can signpost or refer you on to more specific or appropriate support as necessary.

How can we help you?

Our team of dedicated advisers is committed to supporting you when you are facing challenges affecting your studies or your day-to-day life at University. If we can’t help you directly with your particular situation, we will assist you in identifying and accessing alternative advice and support.

Our advisers can:

  • Advise on University policies and processes, provide information, guidance and resources on a range of academic and wellbeing issues, and take you through possible options to resolve your situation or query.

  • Accompany you to meetings with the University, and we can look at draft statements or responses to the University.

  • Discuss other issues that may be affecting you and your studies

  • Provide information about where you can access support for health, wellbeing and personal issues, as well as signpost or make referrals to more specialist services.

Our advisers cannot:

  • Represent you, or make representations to the University on your behalf - our role is to advise you on the options available for you to raise your concerns. However, we may contact the University with your consent to seek clarification on processes and options available to you.

  • Provide a crisis or emergency service. The University’s website includes information about what to do if you are in a crisis, which you can access .

  • Provide counselling or specialist mental health support - see more information about the , including the , , , College wellbeing teams and .

    Plain text Signposting guide


    Our Support Guides

    We also have webpages providing specific, detailed guidance on a range of academic and support issues and University policies and processes. You may find it helpful to take a look through these webpages for information and guidance that might provide answers to your questions or queries before contacting ASC directly.


    How to contact us

    The Advice and Support Centre (ASC) is located at the 鶹¾ Student Centre, James College. You can contact us in a few different ways:

    • Arrange an appointment or seek advice via email. Please download and complete a and email it, along with details of your query, to asc@yusu.org.

    • Ring the 鶹¾ Helpdesk on 01904 323724, who will be able to advise on how to access the ASC service

    Our office hours are 10:00-16:00, Monday-Friday, apart from bank holidays.

    Once you have sent your completed Confidential Advice Record to asc@yusu.org, an adviser will then contact you over email to respond to your query and, if requested, to arrange an appointment.You can find more information about

    We aim to respond to you within 3 working days, however during extremely busy periods, this may not always be possible. Please be reassured that we will respond as quickly as we are able to.

    We understand that many of you will be working to University deadlines. Please include your deadline in your initial email to us, so that we can prioritise your case accordingly. It is highly recommended that you contact us as soon as possible if you have a deadline, as it is not always possible to respond to students at short notice.

    Graduate Students' Association (GSA)

    The Graduate Students’ Association’s (GSA’s) advice service also provides independent and confidential advice and guidance for students on the same range of issues as 鶹¾, but specifically for postgraduate students.

    GSA advice email: advice@yorkgsa.org


    I’m not happy with the Centre’s service
    what can I do?

    We hope that you will be happy with the level of support you receive from the 鶹¾ Advice and Support Centre. If you are dissatisfied with any aspect of our service, then in the first instance, these concerns or complaints can be raised informally with the 鶹¾ Advice and Welfare Manager, Richard Andrew (r.andrew@yusu.org).

    If your complaint is not satisfactorily resolved, then formal complaints can be made by following the .